Refund policy.
Last updated: 15 May 2026
BACK GUARANTEE
We want you to feel completely confident trying Tendly. We offer a 60 day money back guarantee on all orders. No fine print.
60 day money back guarantee
If you and your child do not see meaningful progress in the first 60 days of using Tendly, contact us at info@tendly.site for a full refund of the product price.
You do not need to ship the items back. We trust you.
How to request a refund
- Email info@tendly.site within 60 days of receiving your order
- Include your order number and a short note about your experience
- We process refunds within 5 business days to your original payment method
Standard returns (unopened items)
For unused and unopened items, you can return for a full refund within 30 days of delivery. Buyer pays return shipping. Email info@tendly.site to start a return.
Damaged or defective items
If your order arrives damaged or has a manufacturing defect, contact us within 14 days of delivery. We will replace the item at no cost to you, or issue a full refund.
Exchanges
We are happy to exchange sizes within 60 days. Email us with your order number and the size you need.
Items that cannot be returned
For hygiene reasons, items that have been worn or washed cannot be resold and are not eligible for standard returns. They are still covered by our 60 day money back guarantee.
Contact
SOAS Group
SOAS Group . 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801